not quite minimalistic enough  

They do this to sell consulting services.


You want your OTRS installation to send your agents notifications whenever a ticket is created through the web service interface.


The default notification configuration does not do this, perhaps because the triggering event is NotificationNewTicket, whatever that is.


Create a new ticket notification, or change the existing one, and set the “Event” field to TicketCreate.

Written on March 6, 2019